Privacy Policy

My Service Builder LLC ("My Service Builder", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to our websites, applications, and services (together, the "Service"). By using the Service, you agree to the practices described in this policy.

1. Information We Collect

We collect information in three main ways: information you provide, information you generate by using the Service, and information collected automatically.

1.1 Information You Provide

• Account information. Your name, email address, password, company name, and contact details when you register or start a trial.
• Billing information. When you subscribe, payment is handled by our payment processor, Stripe. We receive limited billing details such as your billing name, the last four digits of your card, and your subscription status. We do not store full card numbers.
• Business data you enter. The content you create in the Service, such as customers, locations, equipment, jobs, estimates, and maintenance agreements.
• Communications. Information you send us through contact forms, email, or support requests.

1.2 Information Collected Automatically

• Usage data. How you interact with the Service, such as pages viewed, features used, and actions taken.
• Device and log data. Your IP address, browser type, operating system, referring pages, and timestamps.
• Cookies and similar technologies. See the Cookie Policy for details, including the analytics and advertising identifiers we use.

2. How We Use Information

We use the information we collect to:

• Provide, operate, maintain, and improve the Service.
• Create and manage your account and authenticate you.
• Process subscriptions, payments, and renewals.
• Respond to your requests and provide customer support.
• Send service messages, such as security alerts, billing notices, and changes to our policies.
• Send marketing messages where you have consented or where otherwise permitted, and measure how they perform.
• Understand how the Service is used so we can improve features and performance.
• Detect, prevent, and address fraud, abuse, security issues, and technical problems.
• Comply with legal obligations and enforce our agreements.

3. Legal Bases

Where the General Data Protection Regulation or similar laws apply, we process personal information on the following legal bases: to perform our contract with you (to provide the Service), with your consent (for example, certain marketing and cookies), to comply with a legal obligation, and for our legitimate interests in operating and improving the Service, where those interests are not overridden by your rights.

4. How We Share Information

We do not sell your personal information. We share information only as described below.

• Service providers. We share information with vendors who help us run the Service, under contracts that require them to protect it. These include Stripe for payments, our email and marketing providers for sending messages, our hosting provider for infrastructure, and analytics and advertising providers for measurement.
• Analytics and advertising partners. We use Google Analytics, Google Tag Manager, and the Meta Pixel to understand traffic and measure marketing performance. These tools may set cookies or receive certain event data. See the Cookie Policy.
• Legal and safety. We may disclose information if required by law, to respond to lawful requests, or to protect the rights, property, or safety of My Service Builder, our users, or others.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy.
• With your direction. We share information when you ask us to or otherwise consent.

5. Cookies and Tracking

We and our partners use cookies and similar technologies to operate the Service, remember your preferences, analyze traffic, and measure advertising. For a full description of the cookies we use and how to manage them, see our Cookie Policy.

6. Marketing Communications

If you opt in, we may send you product news, tips, and offers by email using our marketing provider. You can withdraw consent at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@myservicebuilder.com. Even if you opt out of marketing, we will still send you service messages that are necessary to operate your account.

7. Data Retention

We keep personal information for as long as your account is active and for as long as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or remove the parts that identify you. You can request deletion of your account data as described below.

8. How We Protect Information

We use reasonable technical and organizational measures designed to protect personal information, including encryption in transit, access controls, and secure hosting. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Request deletion of your personal information.
• Object to or restrict certain processing.
• Request a copy of certain information in a portable format.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@myservicebuilder.com. We will respond within the time required by applicable law. We will not discriminate against you for exercising your rights. If you are in California, you may have additional rights under the California Consumer Privacy Act, including the right to know and the right to opt out of the sale or sharing of personal information. We do not sell personal information.

10. International Transfers

We are based in the United States, and we process and store information there. If you access the Service from outside the United States, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. Where required, we use appropriate safeguards for such transfers.

11. Children's Privacy

The Service is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy with a new effective date and, where appropriate, provide additional notice by email or through the Service. Your continued use of the Service after the changes take effect means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

My Service Builder LLC
Ankney, Iowa 50021
Email: support@myservicebuilder.com
Phone: (515) 336-2446