MSB Complete Solution

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Technology & Information Work For You
CONNECTING YOUR BUSINESS TO SOLUTIONS YOU NEED
MSB’s Complete Solution is designed to provide you with continued system performance well into the future. Our approach is planned, scheduled, managed, monitored and enhanced by our highly trained staff; using software systems and processes we have developed since 1994.
Each planned visit will be scheduled in advance so you will know when we are going to arrive. We will prepare a work order detailing the exact tasks required for each piece of equipment. It will include the technical skill level required; any special tools or equipment the technician may need as well as note any special conditions you may need met by our staff. Our goal is optimum efficiency. 
Preventive Maintenance 
The core of any well planned and executed program to keep equipment running efficiently is maintenance. The intervals of maintenance required for your systems and equipment are determined by run time, system use, application, location, and manufacturer's recommendations. This information, along with MSB 50 years of statistical data and 16 years practical experience in service assures that your system(s) receive the industry's most cost-effective program available. 
Administration and Reporting 
All completed service calls are documented by a detailed MSB Service Report to assure you that every task scheduled for a particular maintenance visit has been performed and was completed. Your technician will review this report with you and then place it in you MSB Record Binder prior to departure. Your MSB Record Binder will have a complete set of reports and information about your system(s) and equipment for easy reference any time.
Parts and Component Replacement 
MSB’s Complete Solution provides all labor, travel and living expenses needed to repair or replace worn, doubtful or failed parts and components for equipment covered under this agreement (See Attachment “A”).  MSB’s Complete Solution helps fight system obsolescence by repairing or replacing parts and components that are worn, doubtful or failed; with current design parts and components when available. Thereby upgrading your equipment as time passes. 
Emergency Service 
The goal of MSB’s Complete Solution is to eliminate emergency situation entirely. In case one of these events does take place all labor; travel and living expenses, including overtime -- 24 hours a day -- 7 days a week – is included. We offer this to give you peace of mind and reduce your risk of major failures or excessive downtime or inconvenience. 
Commitment to Excellence 
MSB promises to deliver a successful program by both understanding and meeting your expectations. To assure we deliver; a periodic review of our performance will be held with you. During these discussions the topics will include, but are not limited to, quality of work, your concerns, ways to improve, changes needed, and a request for a report card on our work. Any items needing attention will be addressed in an action plan.

FACILITY SUPPORT SERVICES 
•	ANNUALIZED BUDGETING.
•	PREDICTIVE FAILURE FORECASTING.
•	ENERGY CONSUMPTION CONTROL.
•	SYSTEM EFFICIENCY TESTING.
•	EXTENDED SYSTEM LIFE.
•	INCREASED PRODUCTIVITY.
•	FACILITY ASSET PROTECTION.
•	INDOOR AIR QUALITY.
•	OCCUPANT COMFORT PROTECTION.
•	TENANT RETENTION.

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GENERAL TERMS & COPNDITIONS
1. MSB agrees to perform all work in a careful and workman-like manner and to furnish only materials of good quality. 
2. Your will provide reasonable access to all areas and equipment, and will allow MSB to stop and start equipment as may be necessary to fulfill the terms of the agreement. 
3. All preventative maintenance tasks and non-emergency repair or replacement will be performed during normal working hours, 7:30 a.m. to 4:00 p.m., Monday through Friday. 
4. You will notify MSB of defects in the system promptly when they become known. 
5. If any emergency call is made by you or your authorized representative's request and no defect is found to be present, MSB may charge the customer at the preferred rate for such services. 
6. In addition to any price specified on the face hereof, you shall pay and be responsible for the gross amount of any present or future sales, use, excise, value-added, or other similar tax, however designated, applicable to the price, sale or delivery or any products, services or the work furnished hereunder or for their use by MSB on behalf of you whether such tax shall be local, state, or federal in nature. This includes but not limited to the recovery; recycling, reclamation, handling, and disposal of refrigerants and the additional costs incurred for refrigerant tax and/or increased costs due to shortages. 
7. Payment for this agreement will be made in advance of the period during which the service is provided. 
8. MSB may adjust the price of this agreement annually on the anniversary date to reflect prevailing labor and material costs. 
9. Acceptance of this agreement by MSB assumes that all systems and equipment covered are in maintainable condition. If repairs are found necessary during the new agreement start up inspection or the initial seasonal start-up, a repair proposal will be submitted for approval. If the repair proposal is declined, the non-maintainable items will be eliminated from the maintenance agreement and the agreement price adjusted accordingly or the agreement may be canceled or otherwise revised. 
10. Repair, replacement and emergency service provisions apply only to the systems and equipment covered by this agreement. Repair or replacement of non-maintainable parts of the system(s) such as, but not limited to, duct work, piping, shell and tube (for boilers, evaporators, condensers, and chillers), unit cabinets, boiler refractory material, heat exchangers, insulating material, electrical wiring, hydronic and pneumatic piping, structural supports and other non-moving parts, are not included in this agreement. 
11. If the system(s) or equipment covered is altered, modified, changed, or moved this agreement may be adjusted accordingly or terminated.
Limitations Of Liability And Indemnities 
1. MSB is not be liable for damage or loss caused by delay in installation or interrupted service due to fire, flood, corrosive substance in the air, strike lockout, dispute with workmen, inability to obtain material or services, commotion, war, act of God, or any other cause beyond MSB’s reasonable control. 
2. In no event, whether as a result of breach of contract, or any tort including negligence or otherwise shall MSB or its suppliers, employees or agents be liable for any special, consequential, incidental, or penal damage including, but not limited to loss of profit or revenues, loss of use of any products, machinery, equipment, damage to associated equipment, cost of capital, cost of substitute products, facilities, services or replacement power, down time costs, lost profits, or claims of Buyer's customers for such damages. 
3. No other warranty expressed or other liability is given and no other affirmation of MSB, by word or action, shall constitute a warranty. This warranty is expressly instead of any other express or implied warranty including any implied warranty of merchantability of fitness, and any other obligation on the part of MSB. 
4. MSB liability, if any, upon any warranty, either expressed or implied, shall be limited to replacement of defective materials and correction of faulty workmanship which is in violation of local, state, or federal building codes at the time of performance of the work by MSB.

CUSTOM SOLUTIONS
MSB can build a service solution designed to meet your specific needs. From on-site technical staffing to in-house staff training we have access to a huge network of resources allowing us to meet your needs whatever they might be.
SHORT TERM SOLUTIONS
Have you out grown your current facility or are you just looking to move? We can design a service solution that will keep you up and running without over spending on a facility you don’t plan on occupying for long.
Before you select your new facility let us perform a system analysis to ensure you don’t end up spending a bundle fixing old broken down equipment.
LONG TERM SOLUTIONS
Have you found your home, at least for the next 5 years or so? Let MSB design a service solution to maximize the potential of your facility. Extending the life of your equipment and reducing your capital cost on an annual basis.

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TECHOLOGY SUPPORT SERVICES 
•	UPGRADE & RETRO-FIT BUDGETING.
•	MAINTENANCE FORECASTING.
•	ENERGY MANAGEMENT.
•	EXTENDED REPORTING.
•	EQUIPMENT REMAINING LIFE REPORTS.
•	REDUCED STAFF TURNOVER.
•	REDUCED JANITORIAL COSTS.
•	ODOR CONTROL.
•	DUST CONTROL.
•	BUDGET CONTROL.

MSB Service Solutions
504 First Avenue South
Altoona, Iowa 50009

515.967.5432 ph  
515.967.5433 fax

www.MSBinc.com.

MSB Agreement No. <<Agreement Number>> 
This Agreement is Made By And Between: 
MSB with its principle offices located at 504 First Avenue South, Altoona, Iowa 50009 and <<Customer Name>> with its principle offices located at <<Customer Address>> <<Customer City>>, <<Customer State>> <<Customer Postal>> 
Services will be provided at the following location(s): <<Customer Address2>> 
MSB will provide the services in accordance with the schedules, terms and conditions on the pages which are attached and listed above. 
Agreement coverage will begin on <<Start Date>> (effective date). The agreement price is <<Number Text>> (<<Annual Cost>>) per year, to be paid in equal <<Payment Frequency>> amounts of <<Pay Amount>> in advance beginning on the effective date. 
The coverage included in this agreement, including terms, conditions and schedules attached, will constitute the entire agreement between us. This agreement is the property of MSB and is provided for the Customer's use only. This agreement is subject to management approval by MSB. No waiver, change, or modification of any terms or conditions shall be binding on MSB unless made in writing and signed by authorized management of MSB. 
This annual agreement shall continue in effect from year to year unless either party gives written notice to the other of intention not to renew thirty (30) days before any anniversary date. 
MSB
________________________________________________
BY: <<Cont App>>  Date: __________
Title:  <<Cont App Title>>
CUSTOMER
________________________________________________
BY:  <<Cust App>>  Date: __________
Title:   <<Cust App Title>>

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